If you have made a purchase on Minuta Profili as a consumer, you may exercise your right of withdrawal according to the conditions set out by current legislation and by our Terms of Sale.
To make the procedure simpler, clearer and traceable, we have created this dedicated page for withdrawal requests. Through the form below, you can inform us of your intention to withdraw from an order placed online, providing the necessary details to correctly identify the purchase.
How to submit a withdrawal request
To submit the request, please complete the form carefully, entering:
name and surname;
email address used for the order;
telephone number;
order number;
in the message, specify the product or products for which you intend to exercise the right of withdrawal, and any information useful for managing the request.
Once the request has been confirmed, you will receive an automatic email with a summary of the data submitted.
Request confirmation
The email confirmation certifies that Minuta Profili has received the withdrawal request. The request will be checked and managed according to the conditions applicable to the order, the type of product purchased and current legislation.
We invite you to keep the email communication received as proof that the request has been submitted.
Order verification and return management
After receiving the request, our customer service team will check the order details and provide you with the necessary instructions to proceed, by email or WhatsApp, if the withdrawal is applicable.
The goods must be returned according to the methods communicated by our customer service team and must be in suitable condition for inspection and return management.
Any exclusions or limitations to the right of withdrawal are indicated in our Terms of Sale and will be assessed according to the applicable legislation and the nature of the product purchased.
Assistance
For any questions about the procedure, you can contact us through the channels indicated on the website.
Minuta Profili will manage the request with care, in compliance with consumer rights and the applicable terms of sale.
